FAQ's
Frequently Asked Questions
An outcall massage (also known as an in-home massage or mobile massage) is when a professionally trained therapist brings a table or chair to your office, home, or other location. The professional therapist will use all appropriate draping techniques and will supply music. You are expected to provide a quiet location, and payment will be collected at time of service.
Our therapists are licensed, insured, highly experienced, very professional and incredibly knowledgeable. They are comprehensively trained in all major non-sensual massage modalities, although some of them have certain speciality areas like hot stone and rain drop. Please visit our services page to learn more about each specific modality.
The one modality we will not discuss, quote or perform in ANY WAY and for ANY REASON is a sensual massage—so please do not even ask. Any and all inappropriate and illegal inquiries are immediately routed to the local, state and/or federal authorities, and we will do our best to help prosecute the offender to the fullest. We hope this is clear.
Therapeutic massage charges vary by length of session and distance to the location. You will receive a service quote when your mobile session is scheduled. Coupons or discounts are honored on outcall sessions’ full prices, but cannot be combined with other specials.
Yes, A Magic Touch offers gift certificates in any amount, available by phone, for all of our in-home, outcall or onsite therapy and spa treatment services.
Our sessions are available for 60, 90 or 120 minute increments.
A Magic Touch can accommodate massage and spa service requests in as little as 2 hours! Personal chef services prefer 7 days notice to allow for planning and food purchasing. However, please call to determine if your request can be accommodated in less time.
Our estheticians offer European facials, sensitive skin facials, anti-aging facials, pregnancy facials and back treatments in 60 and 90 minute sessions. If your location has access to a shower, our professional on site estheticians can provide Body Scrub treatments as outcall sessions.
Our nail technicians offer manicure/pedicure combination, ultimate pedicure, and gel or acrylic nail application in 60 minute sessions. We offer individual manicures or nail fills when at least 2 guests schedule together, or the full 60 minutes session fee is charged.
Please note that in Southern California and Las Vegas Nevada, only massages will be performed in lieu of comprehensive spa parties. Spa parties, facials, nails and hair can only be performed on clients at their residence, hospital or nursing facility, if due to illness or other physical or mental incapacitation that prohibits them from attending a salon or gathering at an authorized social venue. If this is the case, then we can perform those services, but for insurance and other legal reasons proof of circumstance and need for accommodation may be required.
Therapy sessions are available in 60, 90, or 120 minute sessions. Any shorter session would not be cost effective for the travel time and set up needs. However, 2 guests may split a 60 minute session. Sessions will be charged for the entire scheduled length even if you must end the massage before the scheduled completion time.
It is customary to tip a therapist, technician or esthetician between 15-25% of the service fees. When choosing a tip amount, please keep in mind that they has traveled to your location, and may have accommodated your request on short notice.
Please also note that we do automatically include a 20% gratuity for our staff to cover large events and parties. However, please feel free to tip them additionally if you so choose.
We require a credit card to hold all reservations and have a 24 hour cancellation policy on regular services. For groups, parties and event chair services we requre a one hour non-refundable deposit at the time of booking to be used towards the 1st hour of service. This deposit will not be refunded for any reason if event is cancelled.
- We require a valid credit card or debit card to schedule Our cancellation policy is designed to maintain our schedule and avoid last-minute cancellations.
- For individuals or couples, we enforce a 24-hour cancellation policy, meaning no changes or cancellations are allowed within that time frame.
- If you cancel within 24 hours, you will be charged the full price of the service.
- For corporate events, we have a 1-week cancellation policy with no exceptions for time changes or reservation alterations.
- The non-refundable deposit remains non-refundable even if you cancel before the 1-week mark.
- Any cancellations to dates or the number of therapists within 1 week will result in a full charge.
- When it comes to parties, we implement a 72-hour cancellation policy, prohibiting any last-minute or on-site service cancellations within 72 hours of your reserved time. You will be invoiced the full price in such cases.
- It is crucial to inform us in advance if someone will not be receiving a service, as the non-refundable deposit is non-refundable even if the cancellation occurs outside the 72-hour window.