FAQ’s

 

Frequently Asked Questions or FAQ’s

What is an outcall massage?
An outcall massage (also known as an in-home massage or mobile massage) is when a professionally trained therapist brings a table or chair to your office, home, or other location. The professional therapist will use all appropriate draping techniques and will supply music. You are expected to provide a quiet location, and payment will be collected at time of service.

What kind of massage techniques can be employed?
Our therapists are licensed, insured, highly experienced, very professional and incredibly knowledgeable. They are comprehensively trained in all major non-sensual massage modalities, although some of them have certain speciality areas like hot stone and rain drop. Please visit our services page to learn more about each specific modality.

The one modality we will not discuss, quote or perform in ANY WAY and for ANY REASON is a sensual massage—so please do not even ask. Any and all inappropriate and illegal inquiries are immediately routed to the local, state and/or federal authorities, and we will do our best to help prosecute the offender to the fullest. We hope this is clear.

How much does a mobile massage cost?
Therapeutic massage charges vary by length of session and distance to the location. You will receive a service quote when your mobile session is scheduled.  Coupons or discounts are honored on outcall sessions’ full prices, but cannot be combined with other specials.

Are gift certificates available?
Yes, A Magic Touch offers gift certificates in any amount, available by phone, for all of our in-home, outcall or onsite therapy and spa treatment services.

How long is a session?
Our sessions are available for 60, 90 or 120 minute increments.

How much lead time is needed to schedule a mobile massage?
A Magic Touch can accommodate massage and spa service requests in as little as 2 hours! Personal chef services prefer 7 days notice to allow for planning and food purchasing. However, please call to determine if your request can be accommodated in less time.

What other spa services are available in my home or office?
Our estheticians offer European facials, sensitive skin facials, anti-aging facials, pregnancy facials and back treatments in 60 and 90 minute sessions.  If your location has access to a shower, our professional on site estheticians can provide Body Scrub treatments as outcall sessions.

Our nail technicians offer manicure/pedicure combination, ultimate pedicure, and gel or acrylic nail application in 60 minute sessions.  We offer individual manicures or nail fills when at least 2 guests schedule together, or the full 60 minutes session fee is charged.

Please note that in Southern California and Las Vegas Nevada, only massages will be performed in lieu of comprehensive spa parties. Spa parties, facials, nails and hair can only be performed on clients at their residence, hospital or nursing facility, if due to illness or other physical or mental incapacitation that prohibits them from attending a salon or gathering at an authorized social venue. If this is the case, then we can perform those services, but for insurance and other legal reasons proof of circumstance and need for accommodation may be required.

Can I request a 30 minute in-home massage?
Therapy sessions are available in 60, 90, or 120 minute sessions.  Any shorter session would not be cost effective for the travel time and set up needs.  However, 2 guests may split a 60 minute session. Sessions will be charged for the entire scheduled length even if you must end the massage before the scheduled completion time.

Should I tip the mobile therapist or technician?
It is customary to tip a therapist, technician or esthetician between 15-25% of the service fees.  When choosing a tip amount, please keep in mind that they has traveled to your location, and may have accommodated your request on short notice.

Please also note that we do automatically include a 20% gratuity for our staff to cover large events and parties. However, please feel free to tip them additionally if you so choose.

Is a deposit required?
We require a credit card to hold all reservations and have a 24 hour cancellation policy on regular services. For groups, parties and event chair services we requre a one hour non-refundable deposit at the time of booking to be used towards the 1st hour of service. This deposit will not be refunded for any reason if event is cancelled.

Do you have a cancellation policy?
Yes we do. Because of the mobile nature of our business, when you book an appointment with us, you are booking the travel and labor time of one of our therapists, technicians or estheticians. If you cancel later on, they have been passed over for other opportunities by then because they were reserved for you.

Therefore, we maintain a 24 hour cancellation policy for all massage and spa treatment services. For larger events and spa parties, we require a minimum of 72 hours notice. For personal chef and catering services, your deposit will not be refunded for any reason, since our staff uses that deposit to purchase food and supplies for the event.

Please Contact Us Today To Schedule An Appointment at (602) 448-6836